Shipping

Free shipping for Sydney, Brisbane and Melbourne metro areas!

We offer free shipping to Sydney, Brisbane and Melbourne metro areas for all orders over $99.

For orders under $99 within these areas, a flat rate fee of $6.95 applies up tp 22kg.

Free shipping for Gosford and Wollongong areas!

We offer free shipping to Gosford and Wollongong for all orders over $99.

For orders under $99 within these areas, a flat rate fee of $6.95 applies up to 22kg.

Free shipping for Canberra!

We offer free shipping to Canberra for all orders over $99.

For orders under $99 within these areas, a flat rate fee of $6.95 applies up to 22kg.

Other NSW Shipping

Flat rate shipping of $6.95 up to 22kg to Newcastle and NSW Country areas.

SA Shipping

Flat rate shipping to Adelaide metro of $14.95 up to 22kg.

QLD Shipping

Flat rate shipping to Brisbane metro of $6.95 up to 22kg. Orders over $99 delivered free.

Flat rate shipping to Gold Coast of $8.95 up to 22kg.

Flat rate shipping to Sunshine Coast and Ipswich of $10.95 up to 22kg.

VIC Shipping

Flat rate shipping to Melbourne metro of $6.95 up to 22kg. Orders over $99 delivered free.

Flat rate shipping to Geelong of $8.95 up to 22kg.

Flat rate shipping to Ballarat of $10.95 up to 22kg.

Don’t live in these areas?

Use our shipping calculator to estimate the cost once you have placed your items in the cart.

 

How do we work out our shipping costs?

We charge according to the weight and size of your products. Weight is inclusive of packaging weight. Don’t worry – we’ll let you know your final shipping costs at the checkout before we process your payment.

Please note that we don’t ship outside of Australia.

 

A note about delivery times

We pride ourselves on getting your products to you as quickly as possible. Orders placed before 11am on any business day (Mon-Thurs) will usually be dispatched the same day using Australia Post or other reputable courier companies. Over 95% of our orders are dispatched within 24 hours.

Once orders have been dispatched you’ll be notified by email with a tracking number. We estimate delivery times of:

  • Sydney metro, Melbourne metro and Brisbane metro: 1-3 business days.
  • Adelaide: 2-4 business days.
  • Perth: 5-7 business days.
  • Regional cities (Wollongong, Gold Coast and Geelong): 2-4 business days.
  • Remote regional areas can take longer for delivery. Please allow up to 2 weeks.

We have no control over delivery times, and we can’t accept responsibility for any delayed or late deliveries.

If there’s no sign of your item/s within the estimated delivery times, let us know via email and we’ll help to track it down.

 

Public Holidays

We deliver every day that Australia Post and couriers operate. They do not work public holidays, so please be prepared for delays, particularly around Christmas, New Year and Easter. Christmas and New Year is a particularly busy time of the year for delivery companies so please ensure you order early and stock up.

 

PO Boxes and Parcel Lockers

Not a problem! Feel free to get your goods delivered to a PO Box or a Parcel Locker. We will ensure your order is sent with Australia Post who can deliver to PO Boxes and Parcel Lockers. 

 

Reduce, reuse, recycle

We believe our products speak for themselves, so we don’t feel the need to use fancy packaging or paper. We’re environmentally conscious, so we use plain cardboard boxes that you can reuse, recycle, put in the compost, or leave with your furry friend to entertain themselves.

All of the packaging materials we receive from our trusted suppliers are reused to eliminate unnecessary wastage. We even reuse packaging materials from other local retailers which gives them another life before going into landfill.

 

Will I need to be home to receive my order?

We understand you can’t be at home all day. Our parcels are often quite heavy and bulky in nature. As a result, many customers prefer their order to be left in a secure location at their premises.

If we send your item via Australia Post, they will take the goods back to your nearest post office for you to collect from there, unless an authority to leave has been given.

If you would like to leave instructions for the courier or Australia Post to leave your goods in a safe location at your premises, preferably close to the front door and hidden from street view, please leave clear instructions in the additional comments field of our shopping cart.

If you experience any issues with your delivery, please contact us in writing and we will address any concerns.

 

Out of Stock Items or Delays in Delivery

Most items are always in stock and are shipped within two business days from the date of payment. If an item is out of stock, or there is a delay in delivery, we will advise you via email within two business days as to when you can expect your delivery. If applicable, we may ship the other items on your order immediately and ship the out of stock items when they become available. You may cancel your order at any time before it is shipped.