Natural Pet Club Loyalty Program

What is the Natural Pet Club?

The Natural Pet Club has been created to reward you for your loyalty to Natural Pet Store! You will receive rewards points each time you shop with us online. It's start date is 2 December 2016.

How do I join the Club?

It's easy! When you register for an account on our website you will be automatically enrolled. If you are an existing customer, you will start to earn points on your purchases when you are logged in from 2 December 2016 when the program starts.

How do I earn reward points from shopping with Natural Pet Store?

You will receive 1 point for every $1 spent at our store (excluding postage). Points will be added to your account once the order has been dispatched. Please make sure that you sign up for an account or log into your account when you make the purchase. Reward points will not be added to guest checkout and can not be added after the purchase.

How do I redeem my reward points?

You can apply your points as a discount towards your order once you have accumulated 200 points. Every 200 points gives you a $5 credit to spend on your next order. The points will appear as account credit on the checkout page as available payment option. You will be able to choose how much credit to use against the purchase. 


  • Points are non-transferable and can not be redeemed for cash
  • To earn points on a transaction, a customer must be signed into their account online. Guest purchases can not earn reward points. Please make sure you are signed into your account when purchasing as points can not be added retrospectively
  • Unused points expire after 6 months.
  • Natural Pet Store maintains the right to terminate Members or change rules, terms and conditions at any time. Reward points initially earned on an item which is returned or cancelled will be deducted in the period of the return. 
  • No other loyalty program will be honored. We do not participate in the Canidae loyalty program or any other food manufacturer loyalty program.

Program Cancelled 27/7/17

Due to technical issues with the redemption of reward points, we have had to cancel the reward program until further notice. If you think you have some reward points, please email us and I can check your account and manually apply a credit if needed.